Shipping Policy

1. Order Processing Time

Orders are typically processed within 1 to 2 business days after the order is placed. Processing involves reviewing, preparing, and packing your order for dispatch. Orders placed on weekends or public holidays are processed on the next business day. During high-volume periods, such as sales or holiday seasons, processing may take slightly longer, and we appreciate your patience.

2. Estimated Delivery Time

Estimated delivery time is 7 to 10 business days after dispatch. This time frame is an estimate and begins once your order has shipped, not when it is placed. Total time to receive your order is therefore the processing time plus the delivery time. Delivery estimates are provided in good faith but are not guaranteed, as actual transit times depend on the carrier, the destination, and other factors that may be outside our control.

3. Shipping Destinations

We currently ship to the United States, the United Kingdom, Australia, and Canada. The United States is our primary market, and prices are shown in United States Dollars (USD) by default. If you are located outside these regions, please contact us at support@getzippflow.com before ordering to confirm whether delivery is possible.

4. Shipping Costs

Shipping costs, if any, are calculated and displayed at checkout before you complete your purchase, based on your destination and the option selected. The amount shown at checkout is the total amount you authorize us to charge. From time to time we may offer free or promotional shipping, which will be reflected automatically at checkout when applicable.

5. Order Tracking

Once your order has been dispatched, we will send a tracking number to the email address provided at checkout. You can use this number to follow the progress of your delivery. Please allow a short period after dispatch for the tracking information to become active and update in the carrier's system. If you do not receive a tracking email, please check your spam folder and then contact us so we can resend it.

6. Customs, Duties and Import Taxes

For orders shipped outside the country of origin, your order may be subject to import duties, taxes, or customs fees levied by the destination country. These charges are determined by the local customs authority and are the responsibility of the recipient. They are not included in the product price or shipping cost at checkout, and we have no control over them. If you are unsure about potential charges, we recommend contacting your local customs office before ordering.

7. Incorrect or Incomplete Addresses

Please ensure that your shipping address is complete and accurate at checkout. We are not responsible for orders delayed, lost, or returned due to an incorrect or incomplete address provided by the customer. If you realize you have made an error, contact us as soon as possible at support@getzippflow.com and we will do our best to correct it before dispatch, though we cannot guarantee changes once an order is being processed.

8. Delays Outside Our Control

Once an order leaves our facility, it is in the hands of the carrier. Delivery may occasionally be delayed by factors outside our control, including carrier delays, customs processing, severe weather, natural events, or other disruptions. While we will assist you in following up on a delayed shipment, we cannot be held liable for delays caused by these external factors.

9. Lost, Stolen, or Undelivered Packages

If your tracking indicates that your package was delivered but you have not received it, please first check with members of your household and neighbors, and look for a carrier notice. If you still cannot locate your package, or if tracking shows it as lost or significantly delayed in transit, please contact us at support@getzippflow.com. We will work with you and the carrier to investigate and to reach a fair resolution, which may include a replacement or refund where appropriate.

10. Damaged Shipments

If your order arrives visibly damaged, please contact us within 30 days of delivery at support@getzippflow.com, including your order number and a photo of the damaged item or packaging where possible. We will arrange a replacement or refund at no additional cost to you in cases of genuine shipping damage.

11. Multiple Shipments

In some cases, particularly for bundle or multi-pair orders, items may be shipped in more than one package and may arrive separately. If you receive part of your order and the remainder has not arrived within the expected time frame, please contact us and we will check the status of the remaining items for you.

12. Contact Us Before Disputing a Charge

Almost every shipping issue can be resolved quickly and directly. If you have any concern about your delivery or a charge related to it, we ask that you contact us at support@getzippflow.com and allow us a reasonable opportunity (no fewer than 5 business days) to resolve it before initiating a chargeback or payment dispute with your bank or card issuer.

Charges from ZippFlow appear on your statement as GETZIPPFLOW.COM. If you do not recognize a charge, please reach out to us first and we will promptly help identify the transaction. Contacting us directly is the fastest way to resolve any delivery problem.

13. How to Contact Us

For any question about shipping or your order, please contact us:

PRIMEVIA LTD
Email: support@getzippflow.com
Phone (US): +1 (503) 994-8222
Phone (UK): +44 7449 773224
Office 12, Initial Business Centre, Wilson Business Park, Manchester, M40 8WN, United Kingdom
Company Number: 16784568